Shipping & Delivery Policy
Overview
This Shipping & Delivery Policy applies to orders arranged through Amino Clinics Pty Ltd.
We aim to coordinate orders as efficiently as possible. Delivery timeframes are estimates only and may vary. We will notify you if there are significant delays.
Pharmacy Fulfilment
Where applicable, medicines may be compounded by a licensed pharmacy in accordance with applicable Australian regulations.
Completion of a consultation and payment does not guarantee that any prescription or treatment will be provided.
This policy does not advertise or promote prescription only medicines. Any treatment is provided only following assessment by a registered healthcare practitioner.
Processing Time
Orders are processed once all required steps have been completed.
Processing times may vary depending on the type of order, pharmacy requirements, stock availability, and whether any further information is required.
If there is a delay in processing your order, we will attempt to contact you using the details you provided.
Delivery Time
Delivery times may vary depending on the courier, destination, product requirements, and other operational factors.
Delivery timeframes are estimates only and are not guaranteed.
Responsibility for goods does not automatically transfer at dispatch and remains subject to your rights under the Australian Consumer Law.
Delivery Method
Orders may be delivered using authority to leave, safe drop, or other delivery methods depending on the courier and delivery circumstances.
You are responsible for ensuring that the delivery details you provide are accurate.
Temperature Sensitive Shipments
Some orders require specific storage conditions.
Temperature sensitive medicines are shipped using appropriate packaging and handling methods consistent with pharmacy and regulatory standards.
If a temperature controlled shipment is delayed or compromised, please contact us immediately. We will assess the situation and determine whether a replacement is required.
Failed Delivery and Returned Parcels
If a parcel is returned to sender due to failed delivery, we will contact you to arrange redelivery. Additional shipping fees may apply.
If delivery cannot be completed because the address provided is incorrect or incomplete, delays may occur.
Damaged, Lost, or Incorrect Goods
If your order is lost, damaged, delayed, or incorrect, please contact us as soon as possible so we can investigate and assist.
This does not affect your rights under the Australian Consumer Law, including where goods are faulty, unsafe, or not as described.
Storage After Delivery
After delivery, you are responsible for following any storage instructions provided with the goods.
We are not responsible for deterioration caused by failure to follow storage instructions after delivery, except where required by law.
This does not affect your rights under the Australian Consumer Law, including where goods are faulty, unsafe, or not as described.
Privacy and Delivery Providers
Your personal information may be shared with delivery providers for the purpose of fulfilling your order in accordance with our Privacy Policy.
Contact Us
If you have any questions about shipping or delivery, please contact our customer care team.
Company Name: Amino Clinics Pty Ltd
ACN: 694 593 434
Phone: 1800 820 220
Address: 7.04/43 Bridge Street, Hurstville NSW 2220